1. Where do you shipping to?

We are currently shipping to Canada and U.S only.
Free shipping on orders over 59CAD

2. Can I change and cancel my order?

If you want to make a change or cancel your order. Please notify us within 12 hours from the time you submit your order. 

3. Do you offer exchange and return? 

To ensure all items that our customers receive are brand new (especially during pandemic). All products are final sales. We do not offer return or exchange.

Shipping & Return 

4. What’s the material of the jewellery and how to take good care of them? 

At Jolicc, we want you know about our products before you make any purchase. The MATERIALS & CARE has all the information for you regarding our jewelry’s materials and care guidelines. 

5. Don’t see the answer to your question?

Hey! Don’t worry! Send us an email at hello@joliccstudio.com. Our customer service representative will get right back to you!